Documents required by any driver are:

• Driving License

• Secondary photographic ID (Passport/ID Card)

• Credit card in the main driver’s name

• DVLA Check Code or National Insurance Number (if you hold a UK driving license)

• Proof of address such as a utility bill or bank statement issued within the last 4 months (UK residents)

• Boarding Pass (if non-UK resident and flying in to UK)

 

TERMS AND CONDITIONS – DRIVER’S REQUIREMENTS

 

The following terms and conditions apply to the driver’s requirements for renting a vehicle from our company:

 

Proof of Address/Documentation: The primary driver and any additional drivers must provide secondary photographic identification such as a passport or national ID card and proof of address or residence matching the driving license address. If the customer is flying to the airport branch, they must provide proof of flight in the form of a boarding pass. Customers who are not flying in are subject to a consumer credit check. Hard copy ID documents are accepted, while documents held on mobile devices are not. Proof of address must be bank or credit card statements or utility bills issued within the past three months. Please confirm with the hiring branch at the time of reservation.

 

DVLA Check Code: If the driving license is issued in the UK, a DVLA check code must be provided. Visit https://www.gov.uk/view-driving-licence to obtain the check code.

 

Driver’s Age: The minimum and maximum age of drivers is 23-75 years old. All drivers must hold their driving license for at least one year. Drivers aged 23 and 24 must have held their full driving license for a minimum of two years and are subject to a Young Driver surcharge of £30 per day. Young Drivers must book and hire vehicles that fall under our mini, economy, and compact groups (Groups A, B and C) only. Age-related charges and restrictions also apply to all additional drivers.

 

Restrictions to Hire: Persons involved with or connected with the following occupations are not acceptable: NON-UK ARMED FORCES, ENTERTAINERS, SPORTS PROFESSIONALS. Persons who have been convicted of ANY MAJOR conviction during the past five years or have any such prosecution pending are also not acceptable. MAJOR conviction codes being: AC10-AC30/DD10-DD80/LC30-LC50/BA10-BA30/DR10-DR90/MS40-MS90/UT10-UT50/CD40-CD70/IN10/NE99/TT99/XX99.

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Insurance excess waiver & Covers (Included in our prices)

Third-Party Liability Protection (TP): Third-Party liability covers the driver’s liability for damage to any third-party property. The hirer is still liable for the excess amount, as stated on the Hire agreement. Insurance excess waiver can be purchased to reduce the excess amount.

 

Collision Damage Waiver (CDW): Collision Damage Waiver limits the driver’s liability (excess) up to £2500 (excluding luxury cars) in the event that the Hire car is damaged, Subject to the Hire agreement. This protection applies to all authorized drivers of the Hire car only.

 

Fire and Theft Waiver (FTW): Theft Waiver limits the driver’s liability for costs incurred by fire or theft of the hire car – or damage incurred by the theft or attempted theft – up to £2500 (except luxury cars), subject to the terms of the hire agreement.

 

Security Deposit:

Local hirers who wish to reduce their excess to Zero must agree (and pass) a credit check or hold a credit card with at least £300 Available. Local hirers are defined as someone who has not arrived through the airport and/or does not have a return flight ticket.

A security deposit equal to the driver’s liability (excess) must be taken from the main driver’s credit card. The security deposit is not held when our Gold Zero Excess Package is chosen.

 

Vehicle Condition

It is the customer’s responsibility to return the vehicle to the same condition as it was at the time of pickup/delivery at the specified location/drop-off point. Before taking possession of the vehicle, the customer must conduct a thorough inspection to ensure its condition.

The client is responsible for maintaining the vehicle’s roadworthiness and taking any necessary actions to prevent unnecessary costs or damages while in possession of the vehicle. These actions include maintaining oil levels, tire pressure, and other common sense practices. If the client provides a receipt, costs are generally covered.

The client must exercise due care and attention while in possession of the vehicle. Failure to do so resulting in loss or damage to the vehicle’s interior is considered negligence and voids any excess limits and waivers purchased. The client will be responsible for all incurred expenses.

 

Vehicle Group/Model

We confirm reservations for a vehicle group rather than a specific model, unless stated otherwise. While we strive to fulfill requests for particular makes, models, or fuel types, we cannot guarantee them unless a guaranteed model group has been reserved. The vehicle model depicted on any documentation is for reference only and may be substituted with a comparable or upgraded vehicle at our discretion.

Please note that model groups described as “or similar” are not guaranteed, while model groups described as “make model guaranteed” are guaranteed.

 

Mileage

When you book a car online through us you’ll get a unlimited mileage as standard. Unlimited mileage are set to accommodate the needs of most renters. Most rentals come with unlimited mileage but there can be exceptions depending on car category and length of rental.

 

Out of Hour’s Service

If an out of hour’s service is available then hires will attract a £30 (including vat) charge payable on collection. Out of hours requests are treated as on request and cannot be guaranteed. Not all locations offer out of hour’s returns and a 24 hour service should not be assumed where out of hours service is offered.

 

Payment Methods

In order to collect your car, we require a pre-authorization deposit on a credit card in the name of the main driver. Alternatively, you can purchase an excess waiver package with a credit or debit card. Please note, payment by debit card requires excess to be reduced to zero. For further information on our insurance terms please see below under Insurance excess waiver & Covers. If you are a UK resident using a debit card you must also agree to and pass a credit check. AN CAR HIRE branches do not accept cash payments or prepaid cards. We accept all Credit and Debit Cards. Payment cards cannot expire within three months as the hire for insurance purposes.

In the event that the vehicle is not returned within the agreed rental period, additional charges may apply. Payment can be made using a credit card or debit card in the name of the main driver.

 

Taxes and Additional Charges

The rental rate includes all applicable taxes and fees, including airport fees and road tax. Additional charges may apply for additional services, such as additional drivers or equipment rental. These charges will be disclosed at the time of booking and will be itemized on the rental agreement.

 

Cancellation Policy

If you wish to cancel your reservation, you must do so at least 24 hours prior to the scheduled pick-up time. Failure to cancel within this timeframe may result in a cancellation fee equal to one day’s rental. If you have prepaid for your rental, a cancellation fee equal to 100% of the rental cost may apply.

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Cancellation Administration Charge

If you make a pay-on-arrival reservation online and fail to show up or cancel, you will be charged an amount equal to the prepaid amount, and no refund will be issued. For all prepaid reservations, a minimum cancellation fee of £15 will apply. Refunds for cancellations will be calculated according to the following guidelines:

If cancellation is notified 0-1 days before the start date, no refund will be issued.

If the prepaid amount is less than £15, no refund will be issued for any cancellation request, regardless of when it was made.

Please note that the notice period is based on a 24-hour period up to the start time, not a calendar day.

 

Early Returns/Unused HIRE Days

We regret to inform you that no refunds, whether partial or full, will be provided for early termination of hires, delayed collections, no shows, or cancellations made after the hire has commenced.

 

Hire Extensions

Kindly note that extending the hire may not always be feasible at the hiring branch. In the event that the branch agrees to extend the hire, the prevailing rate will be applied for the extended period, which may be either higher or lower than the initial booking rate.

 

Non-authorized hire extension

A penalty fee, in addition to the original hire charge, may be applied and the driver may be added to a blacklist, making them ineligible for future bookings. The specific charges for damages can be found in the damage matrix, which is available at the hire counter.

 

AN Car Hire allows customers to rent a car for a maximum of 28 days. If a customer needs to extend their rental period, they will have to bring the vehicle back to our office and request an extension of their existing contract. We do not offer rentals for longer than 28 days at a time to ensure that our vehicles remain in good condition and are available for other customers to rent.

 

Delivery and Collection

A delivery and collection service may be available within normal opening hours. Charges will apply. Please contact the location for details.

 

Fuel Policy

AN Car Hire operates a level to level fuel policy, no fuel deposit is required.

All cars are taken with a level to level fuel basis, the hires must bring back the vehicle with the same fuel amount when hired.

 

Smoking

AN Car Hire branches operate a no smoking policy for all vehicles. If you have smoked or allowed smoking within the vehicle, charges will apply. This includes allowing cigarette (or cigar) smoke or ash into the vehicle, which would imply the above. Charges are detailed in the damage matrix available at the Hire counter.

 

Valeting/Animal in our vehicles

We offer a standard clean service for £15.00 that customers can purchase at their discretion. If a vehicle is returned in an unclean condition (either internally or externally) that goes beyond our standard clean, a valeting charge of £95 plus VAT will apply. In cases where hazardous soiling requires specialized cleaning, the cost will depend on the nature of the required specialist service.

You are permitted to have pets in your hire vehicle provided they are within a carrier at all times. If the vehicle requires cleaning of pet hair or odor then you will be billed for a valeting fee at the branch's discretion Any animal-related soiling will incur a valeting fee of at least £125 plus VAT to cover cleaning costs.

 

Vehicle Trackers

To ensure the safety and security of our vehicles, some of them may be equipped with tracking devices. The use of these devices will always be in accordance with our data protection policy, which ensures the privacy and confidentiality of our customers’ personal information.

 

Late Returns

The hired vehicle must be returned at the end of the contracted period specified in the Hire agreement. A grace period of 1 HOUR is allowed after the contracted period, after which additional charges will be incurred.

If the vehicle is returned after the grace period, AN Car Hire branches will consider the booking as late, and extra charges will be applied. These charges may be at a fixed rate of £45 including VAT, the agreed daily extension rate stated in the Hire agreement, or the prevailing daily rate, whichever is higher.

The prevailing daily rate will be inclusive of any billable optional extras such as baby seats, additional drivers, or damage waivers already taken. The amount will be charged to the card used for security at the start of the hire.

 

Vehicle Off Road Charges

Vehicle off road charges will incur if the vehicle is damaged due to an accident where it is not in a drivable state, or if the damage caused is vandalism. Off road charges will be applied on top of the excess. Undercarriage damages to the car will be up to the full cost of repairs to the maximum car value.

 

Vehicle Penalty Charge (PCN)

An administration fee of £75 per fine will be charged for any PCN (Parking Charge Notice) received.

 

Overdue Payments

In the event of any missed or overdue payments, it is hereby acknowledged and agreed that our organization reserves the right to engage a reputable debt collection agency to facilitate the recovery of outstanding balances. In such cases, the designated debt collection agency may impose a fee equivalent to 25% of the original overdue payment, plus any applicable Value Added Tax (VAT). This measure is undertaken with the intent of ensuring the prompt settlement of outstanding obligations and maintaining the integrity of our financial agreements.

 

Registered Office:

AN Global Group LTD Trading As AN Car Hire

Unit 1 – 8 Lambra Road

Barnsley, South Yorkshire

S71 1AA